Cancellation and Refund Policy

Cancellation and Return Conditions

1) The  BUYER has the right to withdraw up to twenty-four (24) hours before the contracted service is provided. In order to exercise the right of withdrawal, it is obligatory to notify by fax, email or telephone within this period. If this right is exercised, returns the service fee to the BUYER within ten (10) days.
2) The  BUYER has the right to change the starting and ending place and service time of the service up to twenty-four (24) hours before the contract service is provided, and postpone it. In order to exercise the right to change, a notification has been made to by telephone or by forwarding it to the live support units within this period,
The fee difference arising from the change should be collected in the determined way, in consultation with the support unit. Postponement can be made up to thirty (30) calendar days later.
3)  Use Tourism officials are responsible for following up the situation caused by the change in flight schedules or operational cancellations and/or other delays that were previously booked for the transportation service by the passenger, and taking all necessary measures in a timely manner to carry out the transportation service without any additional charge. In this context, if the flight is canceled for any reason, if the Passenger has paid the transfer fee to Use Turizm, Use Turizm will refund the entire transfer fee to the bank account to be notified by the Passenger within 7 (seven) days at the latest.
4) The invoice for the service is issued in the event that the service is performed. Among the options offered to the BUYER, the invoice is delivered as requested by the BUYER.
5)  VAT and other legal obligations, if any, cannot be refunded in full or partial refunds that may occur due to the cancellation or disruption of the invoiced services caused by the BUYER. If the disruption or cancellation is caused by, the entire payment is returned to the BUYER's account.
6) In addition, in the services produced in accordance with the special requests and demands of the consumer or personalized by making changes or additions, Cancellation cannot be made in the campaign and other promotional sales, and the BUYER cannot use his right of withdrawal. However, it may exercise its right of postponement in accordance with the amendment rules to be used within thirty (30) calendar days.
7) In the  implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the settlement of are authorized up to the value announced by the Ministry of Industry and Trade.
8) In the  event that the order is concluded, the BUYER shall be deemed to have accepted all the terms of this contract.
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